Responsible Gaming
at 12bd

Age Restriction Policy

Age verification is a mandatory step in the 12bd registration and KYC (Know Your Customer) process. Before a member can make their first deposit or withdrawal, they must submit a valid identity document — such as a Bangladesh National Identity Card (NID) or passport — that confirms their full name and date of birth. Members who cannot provide satisfactory proof of age will have their accounts suspended until verification is completed.

12bd also monitors account activity for patterns that may suggest underage use. Any account found to be operated by a person under the age of 18 will be immediately and permanently closed, all funds will be forfeited in line with our Terms & Conditions, and the matter will be recorded. We take our obligation to prevent underage gambling extremely seriously, and this policy will be enforced without exception.

Why This Matters

Gambling can be harmful to young people whose financial judgment and impulse control are still developing. The 18+ rule exists not just as a regulatory requirement but as a genuine safeguard for young Bangladeshis. If you are a parent or guardian and you suspect that a minor in your household has accessed or is attempting to access 12bd, please contact us immediately at [email protected] and we will act without delay.

Understanding Problem Gambling

For the vast majority of 12bd members, gambling on cricket, casino games, or slots is an enjoyable and harmless pastime. However, for a small number of people, gambling can develop into a pattern of behaviour that causes real harm — financially, emotionally, and socially. Understanding what problem gambling looks like is the first step towards addressing it.

Problem gambling is not defined by how much money you spend or how frequently you gamble. It is defined by the impact that gambling has on your life and the lives of those around you. A person who bets ৳500 every week but feels compelled to do so even when they cannot afford it is at greater risk than someone who bets ৳10,000 once a month purely for enjoyment and can walk away without distress.

Warning Signs to Watch For

The following behavioural signs may indicate that gambling is becoming a problem. If you recognise several of these in yourself or in someone close to you, we strongly encourage you to seek help.

• Spending more money on gambling than you can comfortably afford to lose
• Gambling with money intended for rent, food, bills, or other essential expenses
• Feeling restless, irritable, or anxious when not gambling or when attempting to reduce gambling activity
• Chasing losses — placing further bets in an attempt to recover money already lost
• Lying to family members or friends about the amount of time or money spent gambling
• Gambling as a way to escape stress, depression, anxiety, or other emotional difficulties
• Borrowing money or selling possessions in order to fund gambling activity
• Neglecting work, family, or social responsibilities because of time spent gambling
• Making repeated unsuccessful attempts to cut down or stop gambling
• Feeling that gambling has become something you do compulsively rather than by choice

Self-Exclusion Options

Self-exclusion is the most powerful responsible gaming tool available on the 12bd platform. When you self-exclude, your account is suspended for a defined period — or permanently — and all access to gambling features is blocked. 12bd will also suppress any marketing communications directed to a self-excluded account for the full duration of the exclusion period.

How to Request Self-Exclusion

To activate self-exclusion on your 12bd account, contact our support team directly at [email protected] with the subject line "Self-Exclusion Request". Please state your registered username, registered email address, and your preferred exclusion period (short-term, long-term, or permanent). Your self-exclusion will be activated within 24 hours of your request being received — and in most cases within a few hours during normal support hours.

Once self-exclusion is active, 12bd will take reasonable steps to prevent re-registration of the same individual under a new account. Any deposits made to a self-excluded account in error will be refunded in full. If you believe you have successfully created a new account during a self-exclusion period, you must report this to support immediately so we can close the account and return any balance.

Deposit and Spending Limits

Setting a deposit limit is one of the simplest and most effective ways to keep your gambling within budget. 12bd allows all members to set a personal deposit limit at the daily, weekly, or monthly level. Once a limit is set and confirmed, it takes effect immediately and cannot be increased without a mandatory cooling-off period — giving you genuine protection against impulsive decisions in the heat of the moment.

How Deposit Limits Work

• You can request a deposit limit by contacting support at [email protected] or through your account settings where available.
• You may set limits in Bangladeshi Taka (৳) at whichever level suits your budget — there is no minimum limit amount.
• Once a deposit limit is in place, any attempted deposit that would cause you to exceed the limit for the relevant period will be automatically declined.
• Reducing an existing limit takes effect immediately.
• Increasing an existing limit is subject to a mandatory 7-day cooling-off period before the higher limit comes into force. This delay is intentional and cannot be waived.
• You may remove a deposit limit entirely, but this is also subject to the 7-day cooling-off period before the removal takes effect.

Responsible Budgeting Guidance

12bd recommends that all members decide in advance how much they are comfortable spending on gambling in a given month, and set their deposit limit accordingly. A practical approach is to treat your gambling budget the same way you would treat a budget for leisure or entertainment — it should come from disposable income only, after all essential expenses (rent, food, utilities, family obligations) have been met. Never gamble with money you cannot afford to lose.

Time-Out and Session Controls

Sometimes you do not need a full self-exclusion — you simply need a short break. 12bd's time-out feature allows you to pause your account for a defined period without closing it permanently. Time-outs are an effective tool for members who want to step back, reassess their habits, and return to the platform on their own terms after a cooling-off period.

To activate a time-out, contact the 12bd support team at [email protected] and specify the duration you require. Time-outs take effect within a few hours of your request and cannot be cancelled early — once set, the cooling-off period runs in full. During a time-out, you will not receive any promotional or marketing emails from 12bd.

Reality Checks

12bd encourages members to set personal reminders — via their phone alarm or calendar — to check how long they have been playing and how much they have spent during any single session. A simple reality check every 30 to 60 minutes of gambling activity is one of the most effective habits for maintaining control over your gambling behaviour over the long term.

Getting Help and Support

If you are concerned that gambling is becoming a problem for you or someone you know, the most important step is to talk to someone. You do not have to face this alone. The 12bd support team is trained to handle welfare concerns with sensitivity and without judgment, and we will work with you to find the most appropriate solution — whether that is setting limits, taking a break, or permanently closing your account.

Protecting Minors

12bd is committed to ensuring that children and young people in Bangladesh cannot access the platform. In addition to our mandatory age verification procedures, we encourage parents and guardians to take active steps to prevent minors from accessing online gambling services — not just 12bd, but any gambling website or app.

Practical Steps for Parents and Guardians

• Do not share your 12bd login credentials with anyone, including family members under the age of 18.
• Log out of your 12bd account fully after each session, particularly on shared mobile devices or home computers.
• Consider using parental control software on devices accessible to children to restrict access to gambling websites at the network or device level.
• Keep your bKash, Nagad, or Rocket mobile banking app secured with a PIN or biometric lock that is not shared with minors.
• Discuss the nature and risks of gambling openly with older teenagers in the household so they understand why it is restricted to adults.

Reporting Underage Access

If you have reason to believe that a minor has gained access to a 12bd account — whether their own fraudulent account or access to an adult's account — please report this to us immediately at [email protected]. We will investigate all such reports without delay and take appropriate action, including account closure and the return of any balance to the legitimate account holder.

Our Responsible Gaming Commitment

Responsible gaming is not a checkbox for 12bd — it is a core value that shapes how we design our platform, train our support staff, and communicate with our members. We believe that a gambling platform that genuinely cares about its users is one that is transparent about risk, proactive in offering help, and willing to lose short-term revenue in order to protect the long-term welfare of its community.

Our responsible gaming programme is reviewed and updated regularly to reflect best practice in player welfare. We monitor member behaviour data for patterns associated with problem gambling and, where our systems identify a member who may be at risk, we will make proactive contact to offer support tools — even when that member has not requested them. We do this not because we are required to, but because it is the right thing to do.

12bd also commits to maintaining a platform environment that is honest and fair. All casino games and sports betting markets on the 12bd platform use certified random number generation and published return-to-player (RTP) rates. We do not manipulate outcomes. We do not use predatory design patterns — such as near-miss mechanics or artificially accelerated game speeds — that are known to increase problem gambling risk. Our aim is to offer a genuinely entertaining experience to members who choose to gamble recreationally and responsibly.

Continuous Improvement

We acknowledge that no platform is perfect and that responsible gaming practices must evolve as research and understanding of problem gambling develops. 12bd welcomes feedback from members on how our responsible gaming tools and policies can be improved. If you have a suggestion, a concern, or an experience you would like to share, please write to us at [email protected] with the subject line "Responsible Gaming Feedback".

This Responsible Gaming page was last reviewed on 1 January 2026 and reflects the tools and policies currently in effect on the 12bd platform.